Great - listen up!
You have probably heard about the upcoming legislation called the 'Accessibility for Ontarians with Disabilities Act' but may not know everything about it... and not saying I do, but here is what you need to know:
- This legislation comes into place on January 1st 2012... Trust me, it is closer than you think.
- Create customer service policies and procedures
- Post signs related to better serving the customer
- Train your staff, and have them sign off
Fortunately, the Ontario Government has a variety of templates and tools to help you get started.
I know this is specific to Ontario, but it is only a matter of time before similar legislation makes its way across all provinces.
This piece of legislation, I think, is a good thing that in the long run will probably make our lives easier - how grateful are you for automatic doors for example?
What is your organization doing to get prepared for it?